Inside the Portal
Your IT Command Center
Every device, every threat, every ticket — one pane of glass. Here's what your team sees from day one.
8
Portal Screens
17
Built-in Reports
24/7
Live Monitoring
24
+2Devices Protected
0
Active Incidents
98%
+3%Patches Applied
12
Team Members
Dashboard
See your entire security posture at a glance
One score tells you how protected your business is right now. Drill into any category to see what's working and what needs attention.
- Real-time composite health score updated every 5 minutes
- Seven security categories with individual scoring breakdowns
- Locked indicators show which features unlock with higher tiers
- Score history and trend analysis over 30/60/90-day windows
Device Fleet
Every device, monitored and accounted for
Your entire fleet in one table. Instantly spot devices that are falling behind on patches, missing EDR, or haven't checked in.
- Real-time status indicators with last-seen timestamps
- Per-device health scores ranked by risk priority
- EDR enrollment tracking across your whole fleet
- Patch compliance and OS version at a glance
0
Active Incidents
148
+12Threats Blocked
24/24
Devices Protected
Recent Activity
Security Center
Threats detected and neutralized before they reach you
Your security operations center — without the six-figure SOC team. We monitor, detect, and respond 24/7 so you don't have to.
- Active incident tracking with real-time severity classification
- Threat blocking metrics updated every scan cycle
- EDR coverage visualization across your entire fleet
- Full incident timeline with response actions and resolution
Service Menu
Emergency Response
3 tokens
Security Audit
2 tokens
New User Setup
1 token
Network Config
2 tokens
Data Migration
3 tokens
Policy Review
1 token
Recent Transactions
Token Center
Pay for what you need, when you need it
Your included tokens cover routine work. Need something extra? Buy a pack or spend one token at a time — no surprise invoices, no retainers.
- Monthly token grants included with every plan (2/6/unlimited by tier)
- On-demand services: emergency response, audits, setups — all token-priced
- Buy packs of 10, 25, 50, or 100 with volume discounts up to 25%
- Full transaction history so you always know where tokens went
21
Online
1
Offline
< 4h
Avg Response
2
Incidents (30d)
30-Day Device History
Uptime Monitor
Know the moment something goes down
Not when your users complain. Per-device uptime tracking with 30-day history bars so you can see patterns, not just incidents.
- Organization-wide uptime percentage with live pulse indicator
- Per-device 30-day history bars — green for up, red for down
- Automatic alerting when devices go offline or miss check-ins
- Drill-down to exact downtime windows with duration tracking
Estimated In-House Equivalent
$1,060/mo
vs. your Guardian plan: $840/mo — saving you $220/mo
Active Services This Month
148
Threats Blocked
312
Patches Applied
14
Tickets Resolved
Reports & ROI
See exactly what your money buys
Your monthly value report breaks down every service, every action, every dollar of equivalent value. No other MSP shows you this.
- 17 built-in reports across security, compliance, devices, and operations
- Monthly value report calculates in-house equivalent cost of every service
- Executive summary for leadership — one-page PDF export
- Compliance-ready reports for HIPAA, NIST, and SOC 2 readiness
3
Open
2
In Progress
1
Waiting
14
Resolved
VPN not connecting from home office
Status changed to In Progress
We've identified the issue with your VPN config. Pushing a fix to your device now — should reconnect within 5 minutes.
That worked perfectly, thanks! Super fast turnaround.
Support
Support that actually resolves
No hold music. No ticket black holes. Open a ticket, track it live, and get real resolutions from engineers who know your environment.
- Full ticket timeline with every status change and reply
- Direct communication with your assigned engineer
- Priority routing based on your plan tier and token balance
- Average resolution time under 4 hours for critical issues
Ask Guardian
AI-powered portal assistant
AI Assistant
Ask anything about your IT environment
Ask Guardian is your AI-powered portal assistant. Ask plain-English questions and get instant answers pulled from your live data — no dashboards to navigate.
- "How many devices are offline?" — instant answer with device names
- "What's my health score?" — current score with category breakdown
- "Create a ticket for the VPN issue" — creates and routes it automatically
- Knows your environment, your tier, your ticket history, your token balance
Ready to see your score?
Take a 2-minute health assessment and find out where your business stands — then let us show you what 90+ looks like.
Live in 48 hours
From signup to fully monitored — most clients are onboarded and scoring 90+ within two business days.