Skip to main content

Terms of Service

Effective date: July 1, 2026

1. What These Terms Cover

These Terms of Service (“Terms”) are an agreement between you and Guardian IT (“Guardian IT,” “we,” “us”). They govern your use of the guardianit.tech website, the Warden client portal, and your purchase of our plans and token packs. Managed IT and security services delivered into your environment are additionally governed by your service agreement and any order form; if these Terms conflict with a signed service agreement, the service agreement controls.

By using the site or portal, creating an account, or purchasing a plan, you accept these Terms on behalf of yourself and, if applicable, the business you represent — you confirm you have authority to bind that business.

2. The Services

Guardian IT provides managed IT operations, security monitoring and response, Microsoft 365 management, data protection, and related services, delivered under named plans (currently Scout, Warden, Warden+, Guardian 360, and Guardian 360+). Plan contents, minimums, and current pricing are described on our pricing page at the time of purchase and in your order confirmation. We may improve or modify plan features over time; we will not materially reduce what a paid plan includes during a period you have already paid for.

3. Accounts

You must provide accurate information when creating an account and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Multi-factor authentication is required for portal access where offered. Tell us immediately at the contact in Section 14 if you suspect unauthorized access.

4. Billing, Renewal & Cancellation

  • Cadence. Annual billing is our standard rate, billed once per year. Monthly billing is available at a rate 10% higher than the annual rate.
  • Annual renewal. Annual plans do not auto-renew silently: we email you about 30 days before renewal and you explicitly opt back in.
  • Monthly plans renew each billing cycle until cancelled.
  • Cancellation.Monthly plans: cancel with 30 days’ written notice. Annual plans are a one-year commitment — the lower rate reflects that term — and simply end at the term unless you opt in to renew; early termination is available only under the money-back guarantee below or where we materially breach. Guardian 360+ is approval-based with a 90-day initial term, then continues month-to-month.
  • Money-back guarantee.Scout through Guardian 360 include a 30-day money-back guarantee on your first month: if it isn’t a fit, you get a full refund and we offboard cleanly.
  • Taxes. Prices exclude applicable taxes, which we collect where required.
  • Non-payment. We may suspend services for accounts more than 15 days past due after notice, and reinstate on payment.

5. Service Tokens

Plans include a monthly allowance of service tokens (1 token = $1 of service value) that draw down when you request in-scope work through the portal. Plan tokens reset each billing cycle and do not roll over. Separately purchased token packs never expire while you maintain an active account. Tokens have no cash value, are not redeemable for money, and are not transferable between organizations. Token costs for catalog work are shown in the portal before you confirm a request.

6. Acceptable Use

You agree not to:

  • Use the site, portal, or services to violate law, or to attack, probe, or disrupt systems you do not own or have authority over;
  • Attempt to access other clients’ data, or circumvent authentication, rate limits, or other security controls;
  • Resell or white-label the services without a written agreement;
  • Upload malicious code, or use the services to store or transmit material you have no right to.

We may suspend access immediately if your use presents a security risk to us or other clients; we will tell you why and work with you to restore access.

7. Your Data

Your business data stays yours. You grant us the limited rights needed to operate the services: to access, monitor, process, and back up your systems and data as scoped by your plan and service agreement. On termination we will cooperate in an orderly offboarding, including returning or destroying client environment data per your service agreement. Our handling of personal information is described in our Privacy Policy.

8. Our IP

The site, portal, software, documentation, and everything we build to deliver the services are owned by Guardian IT or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the portal and materials for your internal business during your subscription. Feedback you give us about the services may be used to improve them without obligation.

9. Security Is a Shared Responsibility — No Guarantee

We work to prevent, detect, and respond to security incidents, and we stand behind our track record. But no provider can guarantee that security incidents will never occur, and you should not read anything on this site as such a guarantee. You remain responsible for decisions about your own business, including following our security recommendations, maintaining accurate scope (devices, users, systems) with us, and carrying appropriate insurance.

10. Disclaimers

Except as expressly stated in these Terms or a service agreement, the site, portal, and services are provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Statistics and estimates on the site (including the free assessment’s loss estimate) are informational benchmarks, not promises about your specific outcomes.

11. Limitation of Liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to these Terms or the services is capped at the amounts you paid us for the services in the 12 months before the event giving rise to the claim. These limits do not apply to a party’s gross negligence or willful misconduct, or to your payment obligations.

12. Term, Termination & Survival

These Terms apply while you use the site or portal or have an active plan. Either party may terminate for material breach not cured within 30 days of written notice. Sections that by their nature should survive (payment obligations, IP, disclaimers, liability limits, governing law) survive termination.

13. Governing Law, Disputes & Changes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. The parties will first try in good faith to resolve any dispute informally within 30 days of written notice; unresolved disputes will be brought in the state or federal courts located in Travis County, Texas, and both parties consent to that venue.

We may update these Terms as the services evolve. For material changes we will give at least 30 days’ notice by email or portal notice before the change takes effect; continued use after the effective date constitutes acceptance. Changes will not retroactively alter the commercial terms of a period you have already paid for.

14. Contact

Questions about these Terms: Info@guardianit.tech · (512) 980-4999 · Guardian IT, Central Texas (registered address available on request and in your service agreement).